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Use the form on the right to contact us.


Orlando FL
USA

Shipping + Returns

 

Payment+ Shipping + Exchanges
 

 

Payments

We accepted payments via PayPal or any major credit card.

Payment must be made in full and have cleared before the item is shipped.

Please contact us for layaway or other payment arrangements

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Shipping

Rugs and already made items ship out between 1-3 business days after your payment is processed.  

Lead time for custom or wholesale orders can take 1 - 4 weeks.

ALL ORDERS SHIPPING: VIA Fed - Ex or USPS with in 72 hours. Please note lead time reflects business days only and does not include holidays. All shipping timelines are a general estimate of time your package could take longer to arrive. Your tracking number will be uploaded to your order once its scanned at your selected shipper. 

Although each shipping option will provide a tracking number. Please understand the price listed upon order may not include insurance. Please contact us prior to purchase if you'd like to purchase insurance for an additional fee.

USPS failures are not Blue Salvage fault or a reflection on the level of dedication to our customers. If your shipment is sent without insurance:
1. Blue Salvage is not responsible for lost, stolen or undelivered packages. All lost, stolen, and undelivered packages without insurance are the responsibility of the buyer.
2. We are unable to replace or reship items purchased without insurance.

SHIPMENT AND ADDRESS CHANGES:  
Be sure to verify your address because:
1. We will ship to the shipment address listed in the order confirmation. This includes Paypal addresses.
2. Any packages returned due to wrong or incorrect addresses will be reshipped at the cost of purchaser. 

SAME POLICIES APPLY FOR INTERNATIONAL SHIPPING. PLEASE SEE ABOVE. Blue Salvage is not responsible for an customs/international fees or packages damaged in transit.

Exchange Policy

All merchandise purchased has a no refund, no return policy. This policy is NON NEGOTIABLE.

We don't accept returns. Exchanges will be honored on a case by case basis.

But please contact us if you have any problems with your order within 24 hours.

Due to the one of a kind nature of or handmade items & vintage textiles, returns are not possible at this time. There may be spots, marks, color variations, smudges, lose strings and/or patches. While they add to the authentic nature of the textile, please review all photographs before purchase and contact us with any questions!  

All image are taken in natural lighting and may show some variations if inclosed in a darker space. We work hard to provide the most accurate respesentaiton of our items, but have no control over viewing such as devices tablets, phones, or other viewing devices.

Keep in mind your happiness is our top priority, so please feel free to contact us at any time!! We will do our best to help you within the guidleines of our polices. 

Wholesale or Custom ORders

All wholesale and custom orders are final sale.

Please contact us for further information on this policy.

Additional iNFO

Care Instructions for vintage textiles and rugs: Spot clean with mild detergent or Professionally clean items. Read Item description for any additional care or usage instructions. Some items are delicate due to there age or construction and should be used decorative purposes only. Please refer to the item description for additional information.